Our Service
Century Business Products' service technician is named "Best Technician in America" spring 2009. Click this link to Kyocera's press release to learn more about this prestigious award.
Our service department has been awarded Kyocera’s prestigious SSP or “Service Solutions Provider” designation for service excellence for each of the last five years! This achievement is earned by only a small percentage of dealers nation-wide. To earn this designation, Century Business Products' Service Department is inspected by Kyocera to verify compliance in a multitude of areas including:
- 4 hour service response time to down machines
- The exclusive use of OEM parts and supplies
- 100% customer satisfaction
- Technicians are 100% Kyocera Factory trained and certified
- Advanced training to include: Network Plus Certification, A+ Certification, CDIA Plus, Kyocera Network Solutions, CITRIX Qualified, Microsoft Certification
As a result of being a Kyocera Service Solutions Provider, our customers are assured the highest quality service and support after the installation of your Kyocera copier or printer. Our staff of 39 employees are well trained and focused on providing reliable, efficient customer service. Our services are not limited to the products we carry - we will service and support most brands of office products. Century Business Products provides our clients with a...
- Performance Guarantee: We guarantee a minimum uptime of 95% of available usable time.
- Guaranteed Response Time: We guarantee to respond to your service call within eight working hours.
- Up-Grade Guarantee: We provide guaranteed up-grade credit for the life of your equipment.