Workflow Automation
Individually, each solution from Century Business Products adds value and efficiecy to your business. However, the potential for improvement grows exponentially when these solutions work together to automate your processes.
For example, follow a typical business process, where products are delivered and the customer is invoiced. Ultimately, the goal is to get paid for the product or service as quickly and possible and to ensure the customer is happy.
A custom solution from Century Business Products can help achieve both of these goals. Follow through the comparison below, and see how easy it can be with document solutions technologies:
Old Process Optimized Process
Customer Places Order Four part form prints out on dot matrix printer. Transaction Printing generates forms with barcodes
One copy mailed to the customer One copy emailed to the customer
Two copies carried to warehouse Loading copy printed at the warehouse
Driver Copy printed at the garage
PDF copy saved to accounting
Warehouse Loads Truck Warehouse operator signs top copy and puts in stack Warehouse operator signs the loading ticket and scans it
Copies 3 and 4 go to the driver The ticket is stored in the customer folder in a document management system
Driver Makes Delivery Customer signs forms. Copy 4 to customer Customer signs delivery receipt and keeps bottom half
Copy 3 to driver
Delivery Tickets Processed Tickets are collected and entered into the accounting system by hand to generate invoices Tickets are scanned into the accounting system to automatically release invoices and then stored in a document management system
Invoices Sent Invoices are printed on pre-printed forms and mailed. Invoices are printed on plain paper.
Some customers receive invoice by fax or email
Payment Received Payments are applied. Checks and remittance stubs are scanned to the customer folder in the document management system
Checks are copied and filed
Customer Service Customer service puts client on hold while they try to find proof of delivery Customer service instantly accesses proof of delivery and emails or faxes it to client.
Benefits
* Reduced cost
* Improved customer service
* Competitive advantage
* Disaster recovery
Century Business Products can automate your business processes. Contact us today to arrange for a Workflow Analysis.